Last Updated : June 26
Overview
At HAP.lk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you with exchanges according to the policy below.
Exchange Eligibility
Products can be exchanged within 7 days of receiving your order if:
• The item is unused, unworn, and unwashed.
• Original tags and packaging are attached.
• The item is in its original condition.
• Proof of purchase (order number or receipt) is provided.
Non-Exchangeable Items
For hygiene and quality reasons, the following items cannot be exchanged:
• Items that have been worn, washed, altered, or damaged after delivery.
• Sale, clearance, or promotional items.
• Products without original tags or packaging.
Wrong Item or Damaged Product
If you receive:
• A damaged item
• A defective item
• An incorrect item
Please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will arrange a replacement or exchange at no additional cost.
Size Exchanges
If you wish to exchange a product due to a size issue:
• Exchange requests must be made within 7 days of receiving the order.
• The requested size must be available in stock.
• Customers may be responsible for exchange delivery charges.
We recommend checking our Size Chart before placing an order.
Exchange Process
1. Contact us via WhatsApp, Facebook, Instagram, or Email.
2. Provide your Order Number and details of the exchange request.
3. Our team will guide you through the exchange process.
4. Once the returned item is received and inspected, the replacement item will be dispatched.
Refund Policy
Currently, HAP.lk does not offer cash refunds.
Approved requests will be processed as product exchanges only.
Contact Us
For exchange requests and assistance:
HAP.lk
📧 Email: info@hap.lk
📱 WhatsApp: +94 766672515
Thank you for shopping with HAP.lk. We appreciate your trust and support.